Your designs and bespoke orders
Bespoke orders require a non refundable 50% deposit when any item is ordered.
Every care is taken to reproduce exactly as seen it is important to note that whilst zardosi and stone work is of high quality, nonetheless it is handwork and therefore slight variations may occur during reproduction.
We do promise to put in 100% to meet the expectation of your design however, it is important that you understand that your ideas are a subjective concept and therefore we can only guarantee our best attempt to satisfy you. For this reason we can only assure you 70% of your imagination and hope to meet your expectations further if possible. Only after understanding these conditions must you agree to order and pay your deposit.
Casual designer collection: Custom made
Custom made orders are non returnable once payment is made. We cannot be held to account for catalogue images from designers. We do our best to match all accessories and design however this is dependent on amount of fabric provided and the availability of accessories; for example buttons. On some occasions accessories may be an additional charge and we will make you aware of this.
Quality of goods
Care will be taken to ensure that your item will be delivered in pristine condition. However it must be noted that fabrics used are extremely delicate and we will not be held accountable for reasonable wear and tear once worn. Extreme care must be taken when storing and wearing these items due to the delicacy of the fabrics, colours and work.
All items purchased at Neyyer's Boutique are dry clean only, any other methods are used at consumers own risk.
Custom measurements and adjustments
We will take client measurements at point of order and deliver the item in the size agreed. However due to the bespoke nature of a piece there are times that slight alterations maybe required once the item has arrived. Complimentary alterations are only offered if measurements are not the measurements given at point of order. Additional charges may apply, if adjustments are done due to the change in preference of clients.
Neyyer’s Boutique is committed to provide a high standard of service to meet customer satisfaction.
We will provide you with a timescale at point of order, however, we cannot be held to account of any unexpected courier delays. We reserve the right to use our discretion on these occasions.
We are committed to ensuring that all brides receive the best send off. We work with charitable organisations in Pakistan supplying them with unwanted bridal and formal outfits. We welcome any donations, of bridal and formal outfits that are in wearable condition. Please be mindful that these outfits are donated to brides and brides families who are less fortunate.